Aaron - Customer Service / Technical Hotline: Degree Qualified with a Bachelor of Science with Honours, Aaron has forged a career over the last 20+ years in providing technical product advice, trouble shooting, problem resolution, customer service, maintenance of customer database, staff training and motivating. Experienced in ISO procedures and was the OH&S representative. He is logical, reliable, analytical and thorough. An outstanding professional who is well spoken, polite and respectful. Excellent references.

Catherine - Advanced level Bookkeeper: Catherine works autonomously to complete your 'Books' in readiness for your external Accountant at the end of the financial year; she can also manage a busy office and supervise staff. She is a likeable lady with a quiet, professional demeanor. Extensive experience in the manufacturing industry; she presents with an extremely stable employment background. Invoicing, Debtors, Creditors, Payroll, Super, WorkCover, General Ledger, Trial Balance, Balance Sheet, Profit & Loss, BAS, Cost Accounting. MYOB, Attache and Excel. Excellent references;

Using Attache:

• Entered Sales orders from Customer Orders
• Created Invoices and delivery dockets from sales orders daily, approximately 10-20 Invoices per day
• Collected mail and despatched mail daily
• Banked daily
• Entered Debtors receipts from bank deposits or direct receipts
• Produced Debtors Statements monthly
• Followed up outstanding debtors
• Entered purchase orders for material and stationary orders
• Entered supplier invoices against deliveries received
• Paid Accounts by Cheque or direct payment
• Entered Cash book receipts and payments
• Petty Cash responsibilities and reconcile monthly. Enter General Ledger.
• Reconciled cash book monthly
• Prepared Stock valuation monthly
• Created and Posted general journals to General Ledger where necessary
• Produced Monthly trial balance, profit & loss statement and balance sheet
• Prepared figures for BAS Statement quarterly
• Processed wages weekly from time sheets paid by direct payment
• Processed PAYG monthly
• Processed and reconciled superannuation monthly & end of year (paid monthly)
• Payroll tax reconciled monthly & end of year (paid monthly)
• End of year Produced PAYG certificates to employees and reconciled

 Production Planning Schedule:

• Entered sales orders from clients daily
• Create jobs for moulding machines from sales orders
• Entered stock manufactured
• Prepared delivery schedule for daily deliveries. Liaise with despatch department
• Entered orders completed from invoices issued daily
• Liaise with clients to negotiate any changes that may occur
• Prepare end of month stock report

 ALS Moulding Machine Production and Quality Control:

• Enter Jobs on system allocating jobs to machines electronically linked to network
• Rearrange orders to meet demands required
• Moulding die setter closed jobs when complete
• Storeman gave me daily report of jobs packed ready for store which I entered in the schedule

Deanna - Customer Service / Administration / Accounts

Deanna is a mature minded, down to earth and friendly lady.  Her experience lies mostly in customer service, service coordination, and internal sales.  She can also do basic accounts on MYOB.

She is very good at liaising between the company's drivers and customers, keeping each informed of times schedules etc.  She has a bright and bubbly phone manner.

Deanna has a very stable employment background; she is seeking another long term position with a friendly company and a pleasant working environment.

Deanna's experience includes taking bookings and despatching drivers, follow up delivery times and coordinate drivers, proof of delivery documentation, taking orders and entering into the computer system, invoicing, stock control, product costing, handling customer complaints and dispute resolution, quoting, handling all customer enquiries, problem solving, accounts and the general day to day running of the office.

Strengths:

I am self starter with strong problem solving abilities, and a hard worker with a reputation for getting the job done - no task is too big or too small. I am adept at building client relationships, have a good head for figures and calculations (eye for detail), and trouble shooting.

• I am a reliable hard worker
• I get along well with customers and co-workers
• I am a self starter and strong problem solver

Referee comments:

This referee described Deanna as very likable, gets on well with customers, fits in very well, adapted easily and was motivated by 'taking pride in her job'.  He stated that Deanna is outgoing, friendly and showed a genuine interest in others, whether it be staff or customers.

He assessed Deanna's attention to detail and accuracy and working under pressure as excellent, she was very particular with the quality of her work, 'a bit like a dog with a bone,' she never gave up on a task until she attained her intended goal.

When asked to comment on Deanna's strengths, this referee replied; Diligence; Person to person skills; Takes pride in her work; Very proactive.

Denise - Advanced Level MYOB Bookkeeper: Seeking 10 to 15 hours per week. End to end accounts, BAS and Payroll.  A mature minded, friendly and down to earth lady. No job goes in the 'too hard' basket. Excellent references.

Dennis: Logistics Coordinator / Transport Manager / Warehousing & Distribution Manager

A wealth of experience in logistics and warehousing, staff supervision, RF, Bar Coding, meeting KPI's, problem solving, supervising 100+ staff, OH&S, customer service, identifying problem areas and finding solutions. A career driven individual:

"I have a varied but accomplished background in Distribution, Operations, Transport, Sales and Customer Service.  I excel in operations management. Experienced in contracting and scheduling freight operations, and organising the logistics to meet a goal.  Skilled in Account Management while maintaining a professional manner with internal and external customers."

• Implementing Processes and Procedures to help the logistics departments Nationally
• Supporting all the Logistics Managers Nationally with problem solving
• Coordinating all vehicle stock takes Nationally that have been prompted by the Nationally logistics and from customers
• Problem solving
• Customer service
• Conducting Interstate travel to stand in as Acting Logistics Manager where appropriate
• Reporting directly to the General Manager of National Logistics
• Project Management
• Working within a team whilst also independently

Supervise approx 100 staff and have immediate contact with 5 supervisors

• Fill in as Logistics Manager where required
• Oversee the organisation of staff 
• Customer service (both internal and external)
• Problem solving
• HR issues
• Build morale amongst the team and minimise staff turnover
• Meet KPi's set by the customers and the sales teams without exceeding budgets
• Projects
• Delegation of tasks in order for a team to reach their goal

Doug - Warehousing / Despatch & Receiving / Customer Service

Doug is a great candidate who has a broad range of skills to offer.  As well as being highly experienced in all areas of warehousing, he can also do basic accounts, job costing, invoice control and prepare monthly management reports.

Doug has a Fork Lift Licence, HR Truck Licence, and a Senior First Aid Certificate.  He is energetic, hard working, down to earth, very easy to talk to and straight forward.

Strengths:

• Problem Solving
• Hardworking and reliable
• Organised with good time management skills
• Team player
• Attention to detail

• Professional and organised
• Wide range of experience

Overview:

• Broad experience in Warehousing and Customer Service
• Stock Control
• All aspects of warehousing, picking/packing, despatch/receiving and forklift operations/ truck driving
• Professional telephone manner and customer service
• Excellent organisational skills with the ability to meet deadlines
• Ability to handle difficult customers and problem solve difficult situations
• Data Entry, Accounts, Invoicing and Cash Handling experience

Personality

• Honest, friendly and loyal
• Good sense of humour
• Determined
• Down to earth
• Professional

Referee comments:

When asked what motivates Doug, this referee replied, "Working!  He would do anything I asked him to do. He was very obliging and willing.  He just got on and did it.  He had a very diverse Storeman job and did a bit of everything."  He assessed Doug's work quality as 'very good' as was his attention to detail and accuracy, "Accuracy was essential to make sure all stock records were correct; he checked off incoming stock, outgoing stock, checked for damaged stock etc."

He said Doug is an all-rounder who could work in all areas in the warehouse very competently, including despatch, picking and packing, and forklift driving.  He met all deadlines and working under pressure never frazzled him, adding that it was extremely busy at times.

This referee considers Doug highly recommendable to a future employer.  He listed Doug's main strengths as: Capability of doing a wide range of duties; His pleasant character and mannerisms; He always did everything asked of him.  No weaknesses were observed by this referee.

Geoff: Customer Service Team Leader / Branch Manager 

Geoff is a young driven individual who commenced as a keen young chap in a customer service role and quickly worked his way up to being a Branch Manager after only 6 years, a position he held for 3 years until the branch closed down.

 Geoff interviewed extremely well; he was impeccably presented, confident and spoke with ease about his customer service experience - it is quite obvious that this is a field of work he is quite passionate about.

 Qualification:

Advanced Diploma in Business Marketing, completed in 2001.

 Personal statement:

I have worked in Customer Service from 2001. Since 2002 I have gained experience in managing, first as a Customer Service Team Leader then just over three years as a Branch Manager. I have time management, conflict resolution and most importantly customer satisfaction expertise. 

 Other skills are: Inventory control, despatching, stock takes, payroll, employee evaluations, branch operations, analysis report (P & L), troubleshooting within the branch and conducting interviews.  

 My key responsibilities on a day to day basis were: Managing team of 8 customer service reps and 10 technicians; this included rostering, performance management and looking at workflow management as we had KPI's to achieve; Updating our database and logging customer messages and conversations; Call centre management and my team for each customer enquiry on repairs and after sales support; Excellent problem solving skills; Can work with minimal supervision - my head office was in Sydney, therefore I had their support but had to be very organised and work well under pressure to manage my team. 

 Career objective: Establish a position with a stable and growing company, and play an active and vital role to assist in achieving company goals and values.  Leading by example, and supporting others and working together to achieve company and personal goals. Working in a healthy and happy environment. 

 Referee comments:

This referee stated that Geoff quickly developed in a short few years displaying natural leadership qualities and the ability to be supportive to his peers, "This is one of the reasons be succeeded.  He has a demeanor which people respect, he is confident, a good listener and people listen to him."

This referee was keen to mention that Geoff has a natural ability to handle disgruntled and angry customers, he would always find a solution; He was a shoulder on which staff could lean on for support when they faced disgruntled customers.  He has the ability to turn a negative situation into a positive situation.

In his role as Branch Manager, he had many reporting functions in which he proved his ability in setting and achieving KPI's and encouraging staff to work as team. He said Geoff's computer skills are of an intermediate level and he has experience working with customer databases. When Geoff was being trained into the Branch Manager role, he said he could give Geoff instructions and he had the drive to stick with it until finished.

 He said he can't ever recall a time when Geoff didn't meet or exceed expectations and commit to tasks.  He also thrived under pressure - it certainly never rattled him.

 He added that one of George's strengths was his ability to learn and pick things up - he never sat back, and was rather like a sponge wanting to know everything there was to learn.

George: General Manager / Warehouse & Distribution Manager / Operations Manager. 

George has extremely versatile skills and is highly experienced in the areas of management, operations, warehousing and distribution.

 "I am a Manager with 20 years supply chain and inventory management experience and I specialize in fast moving warehouse environments and operations design.

I have created major cost savings and profit by implementing business planning strategies, quality management systems, designs in procedures, footprint layouts, picking protocols and IT solutions resulting in highly productive fulfilment, distribution and shipment methods that deliver

"In Full On Time" daily. That's what I enjoy doing the most - Analysing, Strategic Planning, and implementing such with business operations, thus achieving "critical mass" or the maximum potential possible with available resources. So, that's my "thing", it's what I do best and I get a kick out of doing it."

 Personality:

I would regard myself as being "Down To Earth."  I believe I am a good listener and sensitive to other peoples needs. I am jovial, happy and friendly and hard working.

Computer skills:

• Excel - Advanced
• Most MS applications - Intermediate
• Boss & Mozart WMS - Intermediate
• Ambassador Multi Warehouse System - Advanced
• Quids WMS, POS, Inv etc - Advanced
• Outlook - Advanced
• MYOB - Intermediate to Advanced

Strengths:

• Highly computer literate especially using complex Excel formulas
• Credibility and respect of my staff. Listen & sensitive to their needs.
• Create structure, procedures and therefore strong leadership for staff.
• Ability to learn and implement change.
• Offer leadership to staff via skills in problem solving.
• Use of participative style of management to enhance and create a "Team Environment".
• Good Communicator at all levels:- Persuasive, Factual and delegate in a precise manner.
• Highly skilled in methods of Planning, Organising, Leading and Controlling.

Summary of job skills:

• Developing warehouse procedures - Including IT Solutions
• Inventory Management
• Staff Management & Training
• Performance Assessment
• General analytical skills - Expenses, P&L, KPI's, Inventory
• General business acumen including Creating Profitability

Georgette is an experienced office all-rounder with extensive experience in all areas of Administration, Reception, Customer Service and Bookkeeping.  She has completed numerous courses including Certificates in Information Technology, Office Bookkeeping and in Office Administration.

 Georgette listed her following attributes: Honest, reliable, positive minded, hard working, flexible, humorous, eager to learn, ambitious, get along well with others, approachable, extremely patient, eager to assist others and responsible.

 Experience includes:

• Accounts Payable/Receivable
• Reconciliations
• Completing books to Trial Balance
• Completing quarterly BAS
• Payroll
• Superannuation
• Monthly reporting
• Reconciliations
• Providing phone support and advice to internal and external clients
• Liaising both orally and in writing with internal and external clients
• Utilising various databases to complete required tasks and duties
• Developing and Administrating Procedures
• Office Administration and Reception duties
• Advertising/Marketing Reconciliations

Software knowledge: Microsoft Office, Adobe PageMaker, MYOB, Microsoft Publisher, Outlook Express, Anti-Virus Programs, Internet Explorer, Adobe Acrobat, Adobe Illustrator, Adobe InDesign, Adobe Photoshop, Lotus Notes. 

Kelly - Administration / Reception / Customer Service 

An exceptionally lovely down to earth lady; enjoyable to interview, very confident with a great sense of humour.

 Personal statement:

"I have a strong and stable background in office administration and management.

I am an outgoing, down to earth, friendly person who is extremely organised, with an eye for detail, with a can do attitude."

 Skills and experience:

• Answering a high volume of incoming calls as well as Customer Service and assisting with customers at reception.
• Liaison with clients and suppliers via email.
• Writing up delivery dockets and typing up client job cards.
• Raising purchase orders for client equipment.
• Typing up quotations and checking costings.
• Organising service requests for warranty claims - follow up of same with both client and supplier.
• Typing and packing of quotations for Sales Team.
• Receiving and follow up all enquiries on a daily basis.
• Diary management for Sales Team.
• Typing of all general correspondence, letters, variations to contracts etc.
• Liaise with Manager on all current job and jobs outstanding.
• Stationery orders on a bi weekly basis.
• Personal assistance duties to sales team and office manager as required.
• Proficient in Excel.
• Organisation of all archived items.

Computer skills:

• Word - Intermediate to Advanced
• Excel - Intermediate
• Outlook Express - Proficient
• MYOB - Basic
• General internet and PC skills
• Good tying skills

Strengths:

• Proactive not reactive
• Positive achiever
• Well organised
• Prompt with my work
• An ability to work with people of all levels
• A mature work ethic after many years of various work environments
• Knowledge gained in office environments

Referee comments:

This referee described Kelly as a 'gem,' a refreshing person to have in the office.  She is friendly, bubbly, has a great sense of humour and blends in with everyone really well.  She has a fantastic phone manner and can handle irate customers with ease; she stays calm, listens, and has a chuckle to herself afterwards!  She builds wonderful relationships with customers over the phone, even the irate ones - this is a flow-on of her lovely personality.

She was keen to mention that Kelly has a broad skills set. Her job is extremely varied and her work is of a very high quality, "Her role is multi-faceted, she is very flexible and obliging in regards to taking on any extra tasks outside her normal role such as debt collection.

She is always prepared to go one step beyond what is necessary and never says No.  She shows good attention to detail and her work is timely.  She handles pressure really well, better than most; she is very organised and can prioritise her workload."

Marianne - Business Management, Office Manager, Facilities Management & Business Development Management. 

Marianne is a highly experienced Business Manager in several areas, with strong accounting knowledge.  She is mature minded, professional and friendly.  She has proven staff management experience. 

Her broad skill base includes Financial Controller, Office & Facilities Manager and Business Manager, all roles needing a person with strong accounting knowledge. 

Marianne noted, ''My most recent positions have been primarily focused towards successfully planning and managing the financial aspects of their businesses as well as maintaining and improving efficiencies within the office plus mentoring administration staff.  I believe I have the training and relevant experience required for this position.''

Marianne portrays confidence, professionalism and she chatted with ease.  She has a demeanour which is deserving of respect and people immediately warmed to her.

Motivation:

• Making sure everything is running smoothly.
• Successfully mentoring and managing staff to their full potential; I like to see my team give 110%

Referee comments:

I have known Marianne in a professional capacity for 2 years.  She had direct responsibility for the management of Company funds and the day to day direction of administration staff.

She is an individual who uses her initiative when required but has the good judgment to seek advice and direction when unsure.  I commend  her to you as an extremely capable and competent person well versed in the workings of the construction sector.

 Summary of experience and skills:

• Skilful and dedicated Financial Controller / Office Manager with extensive experience in the coordination, planning, and support of daily operational and administrative functions.
• Proven track record of accurately completing research, reporting, information management, developing and maintaining detailed administrative and procedural processes.
• Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages.
• Proficient in Microsoft Office System, MS Publisher, QuickBooks, MYOB, Micropay, Techbuild (Constructor), Timberline (Intermediate) Macromedia-Dreamweaver & Fireworks(Intermediate)
• Consistently meet deadlines while demonstrating strong analytical and problem-solving skills to achieve corporate objectives.
• Regularly develop innovative solutions that cut costs in both the short- and long-term.
• Skilled and dedicated Financial Controller / Office Manager with extensive experience in the coordination, planning, and support of daily operational and administrative functions.
• Accounting to Trial Balance, Payroll, A/P, A/R, Budget and Cost Control Reporting, completing Government Compliance documentation.
• Staff management, training and mentoring.
• Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages.
• Consistently meet deadlines while demonstrating strong analytical and problem solving skills to achieve corporate objectives.

Strengths:

• Patient
• Ability to learn quickly
• Problem solving skills
• Highly organised
• Staff Management and mentoring
• Office Management experience
• Team player

Personal skills & attributes:

• Able to learn new skills as I undertake them
• Ability to understand verbal instructions
• Motivating others
• Empathy
• Assertiveness
• Self confidence
• Customer focused
• Analysing figures and general information
• Computer literacy

Penny - Sales Support Executive / Administration

 Penny is a lovely lady who was a delight to meet with; she is very bubbly and effervescent with a continuous smile!

She is one of three administration staff that provide sales and administration support to 120 retail stores, 25 sales reps plus technical installers.  On top of general administration, she does trouble shooting, allocating technicians to jobs, ordering stock according to specifications, managing contracts from start tor finish etc. 

 Skills:

• Managing inventory - create purchase orders and invoices on a daily basis using the Pronto system
• Updating our Customer Relationship Management (CRM) System and filing documents
• Creating and updating daily, monthly and annual reports on Excel spreadsheets
• Liaising with different stores and customers regarding various products
• Handling customer queries in a professional manner
• Compiling invoice information for accounts
• Providing quotes to clients
• Organising weekly, monthly and annual meetings
• Minute taking and building Power Point presentations Arrange travel bookings and diary management for Sales Directors
• Making commission statement for the sales representatives on a monthly basis and providing time sheets to payroll
• Managing the entire connection process of mobiles and fixed line services and also performing credit checks on customers
• Checking remittances of the stock sold

Computer skills:

• Microsoft Word, Excel, PowerPoint, Outlook - Advanced
• Pronto - Intermediate
• Customer Relationship Management System - Intermediate

Personal Statement:

"I am a team player with the ability to deliver outstanding results within set time frames plus I have a can do attitude.  I am also very honest.  I believe I am a suitable candidate as I have many years experience in an extremely busy administration department of which I play a key role. I have the necessary skills to work and deliver under pressure and set deadlines.  Further, I can work without being supervised."

Strengths:

• I have the skills to deliver the task at hand in a timely manner or the within the deadline
• I prioritise my work to meet the clients and company's objectives
• Ability to work independently / unsupervised
• I'm a team player throughout and have a can-do attitude
• Attention to detail
• Multi-tasking

Referee comments:

This referee said that Penny is a fantastic team player, hard working, friendly, bubbly and outgoing.  She is extremely helpful to her peers, the technicians, sales reps and customers; she would see each of her projects through from start to finish.  He said she is very tenacious and never lets a problem get in her way of finding a solution.  She liaised with a lot of people from different departments and her service was always with a cheerful smile.

He said she was motivated by being busy, and in fact, thrived in their busy environment, multi tasking and juggling several jobs at any one time.  Also, on top of her every day work load, she trained a new team member. 

He assessed her work quality and attention to detail as a very high 9 out of 10.  When under extreme pressure, she really put in, remained calm and she never ever looked like she was stressed, adding.

This referee stated that any company who employs Penny will benefit from her, "She is very dedicated to her work, her peers and her customers, I highly recommend her."

He listed her strengths as: Very honest; Polite and courteous; Very focused on her job; Multi skilled; Provides outstanding customer service internally and externally; Very helpful to everyone, "She is an excellent employee."  The only weakness noted by this referee is that she will take on anything and help anyone who asks for help, she never says no; this could overburden her, "One person can only do so much, but she tries to do it all!"  He felt this trait is also a strength.

Roger - Customer Service / Fleet Management / Service Coordinator

Roger enjoys dealing with customers, providing sound advice and assistance; he also has a strong technical aptitude.  Roger has excellent computer skills and has worked with several different customer databases.

Overview:

• Provide analytical support and database information for fleet management. This included disposals, acquisitions, maintenance costs, registrations and insurance.
• Provide high level of administrative support and customer assistance.
• Manage staff to ensure excellent customer service is achieved.
• Achieved an excellent working knowledge of all facets of the industry including fleet management.

Personal Profile:

• Enthusiastic, hard working and courteous, stimulated by challenges with highly developed analytical and organisational skills.
• Strong interpersonal skills and the ability to interact with people at all levels combined with a strong commitment to customer service and working in a team environment.
• A powerful drive to motivate people to maximise their potential.

Strengths:

• A confident communicator with all levels of peers, management and customers
• Dedication to customer service both external and internal
• Team orientated
• Lateral thinking, not just looking at present but also the large picture

Referee comments:
This referee was keen to mention that customer interaction is Rogers's forte; he is very much at ease when dealing with customers whether over the phone or face to face.  He is very easy going and friendly, and he likes to be challenged and busy. 

He noted that Roger is an extremely confident person who could step up and take charge; he never felt intimidated or daunted by any tasks or problems he faced.  He could in fact be quite domineering when the situation required it.

He said Roger is definitely motivated by challenges, he is also a 'numbers' person and has a natural technical aptitude, whether the job role requires it or not - he could work things out for himself.  Also, he is not backward in coming forward if he needed to ask questions.  He was very flexible and had a broad skill set.

He listed his main strengths as: Customer service skills; Technically minded; Communication skills - customers related to him exceptionally well; He works well under pressure.

Sam - Factory Production / Manufacturing Operator: A young, keen and eager worker seeking a step up in his career; he has worked for the one company for over 5 years.  He has experience in assembling small mechanical units, filling, packing, testing equipment plus general factory house-keeping.

Shamira: Customer Service / Administration 

Shamira is a well presented likeable lady whose forte lies in Customer Service plus all associated Administrative tasks.  She is seeking 'school friendly' hours.

She has extensive experience maintaining excellent working relationships with customers, accurately taking orders and monitoring stock levels, raise credit notes, invoices & pick slips.

Referee comments:

Shamira was described as intelligent, friendly and outgoing.  Motivated by providing the highest possible support to the customers and making sure she looked after them, adding that if there were ever any grey areas, she would always follow up. 

It was noted that she has very good computer skills and her accuracy/data entry was fine.  Shamira had a very high workload to contend with, was under a lot of pressure and she coped amazingly well.  This referee considers her highly recommendable to another company as a reliable and responsible employee.  Main strengths as: Pleasant personality; Pleasant to deal with; Always tries hard to do a good job; Data entry skills, Intelligence; Reliable; A popular and focused employee who contributed to the team in a positive and effective manner.

Experience:

• Customer Service: Maintaining excellent working relationships with customers, accurately taking orders, and awareness of customers' credit status
• Data entry of sales orders
• Communicate with despatch and warehouse regarding stock and despatch of goods
• Liaise with freight/courier companies
• Assisting sales representatives with enquires and support
• Provide first point of contact to customers in relation to queries on the stock and availability
• Maintain customer database
• Excellent time management and negotiation skills
• Ability to work independently or as part of a team
• Ability to make decisions, use initiative and take responsibility
• Well organised with the ability to verify and disseminate information
• Excellent mediation/liaison skills
• Ability to relate with empathy and compassion with people in stressful situations
• Attentive listening skills (interpreting abilities)
• Well developed word processing/computer skills
• Able to work in a busy environment

 Shamira said she can quickly assess situations, has good listening skills and decision making skills.  She considers herself dependable, helpful, approachable with a positive attitude.

 Computer skills:

• Word
• Excel
• Outlook
• Internet
• In-house software

Qualifications: Certificate III in Business Administration.

Qualities:
Delivery of Customer Service is my forte; I am capable of making a strong commitment to its delivery 100% of the time, whilst working in a successful and challenging environment

Responsibilities:
I am able to quickly comprehend customers' needs and requirements.  Aptitude to grasp multifaceted product knowledge is one of my many hidden talents.  I have great competency with decision making around statutory requirements together with strong administration experience. 

Accountabilities:
I manage my time effectively to complete the allotted tasks.  Participation in my own training and development is not a hesitation.  I also have a great team contribution Indicators.

Shanie: Customer Service / Internal Sales Support 

An outstanding candidate with excellent product based technical experience and customer service experience.  Mature minded, down to earth, friendly, professional...

 Personal statement:

My extensive Customer Service experience has enabled me to develop skills in many different areas. This has required me to adapt to change and respond and react accordingly.  A large portion of my roles has been to establish relationships with many and varied people in all areas of that respective business. 

 I have enjoyed working with the different personalities and believe I can relate well to most people. I have often been exposed to very busy and stressful environments and have learnt how to manage my time and stress levels.

 I have the ability to learn new tasks and would welcome any challenge. I am looking for a long term position that I can thrive in and enjoy what I am doing. 

 Job skills:

• Order entry of purchase orders
• Timely response to customer needs and demands, including delivery information, order enquiries, stock enquiries, material details etc.
• Liaise with suppliers in relation to supply, isolation of stock and continuous improvement.
• Monitoring of some back orders / forward orders to ensure stock available as close to requested date as possible.
• Follow up on delayed deliveries, with outsourced Transport or our own carriers.
• Sourcing an on-sale for over ordered or incorrectly ordered stock.
• Assist Account Managers with many and varied requests.
• Register and follow up with manufacturing on quality complaints via the Non-Conformance Register.
• Financial Credits - processing of approved claims and identifying pricing discrepancies to avoid repeated issues or claims.
• Returns - processing returns of stock to either the warehouse or arranging an on sale to another customer.
• Training of new staff and assisting others where necessary.
• Providing back order reports to a range of customers
• Answering a large volume of calls from customers across Australia.
• Processing of cancellations and date changes.
• Checking of Account Managers stock compliance / availability before placing orders.
• Attend monthly meetings where I took my turn at chairperson and minute taker.
• Prioritizing orders, credits, returns and other urgent responsibilities.
• Special projects and requests as per Customer Service Team Leader.

Computer Skills:

• Word
• Excel
• Outlook
• SAP
• Lotus Notes
• As400

Referee comments:

This referee stated that one of her strengths was improving their systems and reporting functions, she generated her own Excel spreadsheets and PowerPoint presentations - he assessed her work quality as a high 8 to 9 out of 10. 

She showed good attention to detail and accuracy, and exceeded workload expectations.  He have the example that from when she first started, the company grew quite quickly - they didn't put on extra staff in her area, she just got systems better organised and managed the extra work load without any fuss, "When the pressure was on, all I had to do was provide her with some moral support."

He said that Shanie loved learning and her technical knowledge of their products continually grew to the point where she was handling many and varied technical enquiries.  When asked whether he considers her recommendable to a similar position, he  replied, "Yes, absolutely.  She came to us with no product knowledge and she had a lot of technical data to learn.  She was excellent, and we were sorry to lose her."

Among her many strengths, he listed the following: She doesn't need micro managing and could be relied upon to do the job; She can prioritise her own work load without letting things get on top of her or anything falling through the cracks; Organisational skills; Customer Service skills - she recognises the value of the client including the difficult clients; Ability to make some tough decisions especially on pricing; Mature approach; Reliable and loyal; Professional - she took pride in her work.

William: Carpenter / Installer 

Presenting with well rounded carpentry and joinery skills, he has experience in office fit outs, domestic and commercial construction, installing kitchens, cabinets etc, roof truss manufacturing, factory timber processing and on-site work. He is a very likeable chap, with a 'chirpy' personality. 

 Personal statement and experience overview:

"I am a qualified, skilled carpenter with over fifteen years experience in all aspects of building and maintenance, ranging from minor tasks right through to major renovations. I have excellent written and verbal communication skills and can competently liaise with management, colleagues, and other trades.  I also have extensive experience working unsupervised, and can competently read plans and organize my own workload and schedules.  

I am experienced in all aspects of internal and external building and maintenance.  This includes experience in painting and repairing windows, doors, locks, cabinetry, internal linings, furniture, roofing and recreational equipment.  I also have extensive experience in kit fabrication and installation, and fit out from start to finish. I hold a current Red Card, MR truck licence, forklift and order picker licence.  I also have my own transport and tools."

Referee comments:

This referee stated that William is well educated, well trained and has good math's skills, he's very good in the factory and working on-site.  He did truss cutting, assembling, jig work, reads plans and drawings etc, "He can do anything!"

He described William as 'nice' fellow who is easy to talk to and easy to work with, he just gets on and does his job without any fuss.  He was always polite and courteous.

He said William's work quality was very high; he shows good attention to detail, higher than most.  Due to his skill, training and education, they started him straight onto a level 5 grade.  When asked whether he achieved a high work load, this referee stated that William was one of their faster workers and he consistently maintained 100% quality.

He said he was impressed with William's hard working attitude, and considers him recommendable to another company needing an experienced tradesman.  He was reliable and never took a single day off, "He has excellent ethics and we would welcome him back anytime.  He does his job, is hard working, has a high skill level and is easy to work with."  When asked to comment on any weaknesses, this referee said that absolutely nothing comes to mind.

Skills:

• Trade-qualified carpenter with over fifteen years experience.
• Extensive experience working as carpenter in extreme cold climate weather conditions.
• Practiced ability to work independently and as part of a team on delegated tasks, and to follow schedules and to meet deadlines.
• Practiced ability to read plans, organize workloads and arrange schedules. 
• Current Australian drivers licence, Red Card, forklift, order picker, and medium rigid truck licences.
• Good written and verbal communication skills; practiced ability to liaise with management, clients, and other trades.
• Good IT skills, including knowledge of Microsoft Word, Excel, Adobe, internet, and communication applications.