Wynona - Customer Service Coordinator / Account Manager / Sales Administration 

Wynona made a following statement:

The knowledge, ability and experience to meet deadlines would be an asset for any organisation; these are evidenced by my working performances and achievements.  The culmination of my ability for 'positive thinking,' having a hands-on approach, work and life experiences combined with my excellent administration, time management and customer service skills, will allow me to be a successful member of your organisation. 

 The knowledge and experiences gained whilst working  in my previous jobs can be transferred and utilised to ensure my success in future employment.

 My objective is to work in an environment that is innovative and promotes continual improvement that will empower all staff to achieve the goals and the objectives of the company.

 Referee statement:

This referee described Wynona as happy, bright and bubbly.  She was motivated by looking after customers to ensure everything happened when it was supposed to happen; her work quality was very good. 

She certainly met their work load expectations and when the pressure came on, Wynona 'just kept going,' it never fazed her.  When asked whether Wynona has the ability to learn easily, this referee replied, "Very much so."  She was very flexible with her duties, her attendance and punctuality was never an issue, she was always there.

This referee listed Wynona's main strengths as: She always went the extra step for the customers; She followed up with the customers; Attendance and reliability; hard working - she is not a clock watcher; Willingness to learn; Ability to build relationships quickly with customers; Attention to detail.

Work skills, most recent job:

• Undertaking and reviewing statistical data to assist in the formulation of project plans for the company's customers
• First point of contact for our major client as well as all Queensland customers
• Building and maintaining positive relationships with key accounts
• Delegate warranty repairs to 5 repairers in Queensland
• Extensive use of in-house database
• Assisting with general customer service enquires
• Processing 60 - 80 orders per day
• Ensure orders are accurate, match the production schedule and transport lead times.
• Project coordination
• Transport and maintenance coordination
• Following up and processing claims
• Invoicing and processing credits, debits and returns
• Daily processing of delivery dockets and picking sheets
• Co-ordination of direct deliveries and placements
• Working together with the State Sales Manager to achieve sales targets
• Problem solving and dispute resolution
• Ensuring the timely entry of all data in the company's purchase ordering systems
• Providing back up to the State Manager
• Filing of all customer purchase orders and proof of deliver
• Create manifest for container

Work skills, previous job:

• Providing telephone based customer service
• Authorising cash and cheque payouts
• Reconciling customer accounts and overseas suppliers
• Entering of orders and purchase orders
• Follow-up of credit claims, payment to overseas suppliers
• Obtaining and compiling all data for the development of effective marketing campaigns, use of customer database
• Liaising with external suppliers to ensure stock levels are maintained for the effective operation of 3 warehouses
• Work closely with foreign currencies and costings
• Recommend new business opportunities
• Shippers letter of instructions, packing declarations, commercial invoices

 Computer software experience:

Word - Intermediate

Excel - Intermediate

Other software: ERP LN, MASTERPACK, ARROWS & ARROW FINANCIALS, TIMS, AS400, LOTUS NOTES, OUTLOOK EXPRESS, POWERPOINT, JD EDWARDS,TT WIN, PROCARS. 

Phillip - Bookkeeper Accountant 

Phillip has 10 years of Bookkeeping experience.  In 2009 he completed Bachelor of Business (Accounting) and he is keen to take his career to the next level.

 Personal statement:

I am seeking a full-time Bookkeeper / Accounts Assistant position. I have recently finished my accounting degree (Bachelor of Business in Accounting at Monash University, Caulfield), and I have over 10 years experience as a Bookkeeper / Accounts Manager. I can bring to this position an extensive level of accounting experience, and a critical, professional approach that has already been proven in business.

In terms of my accounting experience, I worked for three years as a Bookkeeper / Accounts Manager before beginning the Business Degree. I had a high level of responsibility in this position, and it gave me a broad exposure to accounting issues on a practical level. I also worked as a Bookkeeper / Accounts Manager part-time for another client while studying in the degree. This work involved setting up and running a manual system, as well as setting up and running MYOB. I started my own business to do this work, and worked with a significant degree of independence. Further, since graduating I worked as a Bookkeeper / Accounts Assistant part-time for a hardware manufacturer from November 2009 to July 2010.

These practical experiences have allowed me to develop a systematic approach to my work and an eye for detail. They have also given me exposure to a broad range of applications such as MYOB, QuickBooks, Arrow Financial Software, and MS Office - including of course MS Excel.

Computer software experience:

• QuickBooks - intermediate
• MYOB - intermediate
• Arrow Financial Software - intermediate
• MS Word - intermediate
• MS Excel - intermediate
• MS Outlook - basic
• MS PowerPoint - basic
• MS Publisher - basic
• MS Access - basic
• Filemaker Pro - basic

Overall Work Strengths:

• Experience - 10 years bookkeeping / accounts manager
• Maturity - wide range of experiences
• Thoroughness - refined by running a manual accounting system
• Easy-going nature

General work skills:

• Setting Up Manual Accounting System
• Journal and Ledger Entries (Manual System & MYOB)
• Cash Receipts Function and Banking
• Reconciliations and Trial Balance
• Reporting (General and Special Purpose)
• Preparing Business Activities Statements
• Running Payroll and Pay-As-You-Go system
• Set-up MYOB
• Invoicing
• Accounts Payable - maintaining accounts payable, organising payments, Arrow Financial (Accounting Software).
• Accounts Receivable - contacting outstanding debtors.
• Payroll - preparing payroll hours (up to 40 employees).
• Customer Service - answering customer enquiries about products, processing product sales.
• Stocktaking - recording stock quantities.

Carley - Assistant Accountant / Tax

 Carley completed her Bachelor of Commerce, majoring in Accounting in 2008.  She is currently undertaking the CPA program.  She has over two years experience working in a CPA Accounting firm and is ready for new challenges.  Her current job doesn't involve Bookkeeping and this is an area she would like to learn.

 Persona statement:

Over the last 2 years, I have gained experience in various areas of accounting from preparation of financial accounts, to the preparation of tax returns and tax planning. I have also provided assistance on audits, in the office and at the client's premises.

 I am half way through the CPA program with only three segments to complete. The highlight of my CPA studies was receiving a certificate of merit for receiving a high distinction in reporting and professional practice. The CPA program has been both enjoyable and challenging.

Summarise your job skills:

• Ability to prepare draft set of financial accounts along with corresponding tax returns
• Ability to liaise with clients
• I have had some exposure to auditing
• Preparation of Business activity statements

Overall Work Strengths:

• Ability to work in a fast paced environment
• Ability to learn fast
• Team player

What I can offer to a new company:

• My ability to get on with everyone around me
• My willingness to learn and grow
• Always being willing to help those around me

Mary - Administration / Customer Service / Service Administration 

Summary:

• Customer service and enquiries, excellent telephone manner, reception and administration skills
• Knowledge of office procedures - banking, filing, petty cash, reconciliation of cash
• Strong ability to show initiative
• Works well under pressure, with ability to priorities workload and meet deadlines
• Quick learner
• Data entry ability
• Ability to build rapport with people with varying levels of English
• Strong organisation and time management skills
• Typing speed approx. 50wpm

Summarise your personality as you see yourself:

Dependable, Organized, Responsible, Reliable, Honest, Confident, Diligent, Flexible, Patient, Helpful, Out Going, Friendly, A People Pleaser, Great Listener.

Computer skills:

• Word - Advanced
• Excel - Advanced
• Outlook - Intermediate
• Power Point - Basic
• Publisher - Basic
• QuickBooks - Intermediate
• Various in-house database systems

 Overall Work Strengths:

Meet deadlines, Work effectively autonomously and within a team environment, Provide support to all departments when needed, Resolving and referring problems and enquires, Attention to detail, Quick learner.

What I can bring to a company:

Willingness to take on new responsibilities, take initiative and my ability to perform my best both as an individual and as a team player. I strive to work hard and efficiently to deliver results. I'm eager to learn product knowledge which will enable me to give correct and up to date information to customers and clients when enquires are made. I am an organised individual with an attention to detail and welcome any challenges that may arise within the organisation.

An example of a recent job as Service Administrator / PA:

• Prepare monthly reports
• Prepare report presentations
• Obtain statistical product data
• Maintain files in relation to manufactures claims
• Negotiate with suppliers for reimbursement of service costs
• Provide manufacturers with faulty reports (Model, Qty and Faults)
• Stock adjustments/control of new sample stock
• Sample stock quality assurance
• Assist customer service to provide resolution of customer issues
• Monitor ASA's (Insurances, Authorisations, Accreditations)
• Produce monthly product changeover summary for board meetings
• Summaries GRA's by manufacturer and product fault and report for board meetings
• Design and prepare product specification sheets to accompany purchase orders
• Design and prepare product features and benefits summaries
• Prepare new product information (Sales Features, Service Information & Bulletins)
• Prepare parts lists and breakdown
• Maintain product approval status files
• Proof read instruction manuals
• Obtain test documentation from suppliers
• Maintain approval run sheets
• Participate in new product meetings
• Liaise with manufacturers overseas
• Liaise with other departments
• Distribute Technical information to ASA's
• Allocate new model numbers

 Summary of Service Operator job:

• Operator for the service department call centre
• Use in house system data base
• Place service calls on in house system data base
• Liaise with service agents regarding bookings of service calls
• Liaise with consumers regarding the completion of booking
• Entre back orders on system
• File back orders accordingly
• Handle customer queries via phone, fax and email
• Assisting spare parts department
• Mail out instruction manuals
• Other duties as per request 

Bookkeeper / Administration / Office Management

 Aileen is a lovely, down to earth, mature minded lady.  Her lovely personality would fit in anywhere.  She can manage a small office hands-on and tend to all reception, administration Bookkeeping and Payroll matters.

 Personal statement:

I have a sound bookkeeping and administration background, I definitely have the skills, adaptability, enthusiasm and knowledge that would confidently suit an all-rounder position.

I am able to meet a challenge with a minimum of fuss and achieve results, plus have a positive outgoing attitude, a good sense of humour, and a dedicated and committed work ethic.  I also appreciate and easily associate with people from a wide variety of backgrounds.  

 Referee comments:

This referee confirmed that Aileen used MYOB and was responsible for all facets of their internal bookkeeping, BAS and Payroll, plus general office administration and staff supervision.  She was also responsible for managing client complaints and keeping on top of computer upgrades, "Her role was very diverse."

She said she was impressed with Aileen's wide skill base and personal qualities; the Directors often called upon her to undertake specific projects on top of her other duties.  She noted that Aileen related really well to staff and clients, describing her personality as bubbly, outgoing and friendly. 

She said Aileen's work quality was of a high standard; she showed good attention to detail and accuracy.  She also mentioned that her attendance and punctuality was excellent.

When under pressure, she said Aileen was 'great,' and was very flexible in her duties.  She listed Aileen's main strengths as: Definitely her personality and her ability to relate to people; Competency to get the job done; Willingness to assist others.

 Summary of skill set:

• End to end accounts, BAS and Payroll including participating in budget planning, and meeting compliance & regulatory requirements.
• Full range office administration, customer service, writing reports and submissions, maintaining files, research and analyse information, problem solving, manage privileged and confidential information, plan and coordinate with team members and managers, maintain office equipment, manage resources, stock and supplies.

 Qualifications and courses:

• Associate Diploma of Business Accounting
• Ongoing study and training in Microsoft Office products and systems  
• Introduction to Small Business, TAFE
• Bookkeeping courses
• Quality Systems Coordinator, TAFE

 Strengths:

• Excellent customer service skills
• Able to interact with people of all levels
• Able to multi task and prioritise
• Respectful and honest
• Always strive to be an asset to the Company for whom I work

Peter - Warehouse Assistant, Forklift Driver, Pick & Pack

Peter is a likeable, quite jovial chap who has worked in a range of stores, labouring, forklift driving and machine operating jobs.  He is hard working, physically fit and strong, and he 'pulls his weight' in a team environment.

Peter made the following statement:

I think that I am the person you are looking for as I am honest, reliable, keen to learn and not scared to get my hands dirty.  I have forklift driving experience, loading and unloading, including dangerous goods (toxic and acids).

I am keen to undertake any job tasks and assignments from an employer where hard work is appreciated. I want to build on my knowledge in all areas, including any training or courses to help me become a beneficial employee.

Referee comments:

This referee said that Peter does the pick & packing of chemicals, which could include anything from a bottle size, to a 25kg container, up to 200 litre drums, packs on a pallet and shrink wraps - about half his day is spent picking & packing, he then moves into other areas including forklift driving when required.  He added that sometimes Peter is required to supervise staff.  He also conducts Dangerous Goods Training to their staff on a monthly cycle.

He said that Peter has a determined personality and works well in their (the company's) favour; he will give his opinion on ideas and suggestions. He said he is friendly person who is easy to talk to and work with, and he settles in to do a good days work.

He has observed that Peter is motivated by being given responsibility, such as supervising when required and conducting the training sessions.  He said his work output is a 'solid average' level for a storeperson; he meets, and where required, he can exceed expectations.

He added that Peter picks up procedures with no problem.  One of his main strengths observed by this referee, is his flexible and obliging nature - he will do any task assigned to him.  Other strengths include his punctuality and reliability, along with his determination to get the job done. 

Strengths:

• Always keen to learn (training or courses)
• Reliable and Trustworthy
• Good understanding of warehousing
• The fact that I am a team player
• Four and a half years of forklift driving experience

Danni - Administration and Customer Service.  Danni is a young lady with a calm, friendly, and very mature attitude.  In her few short years in the work force, she has proven to excel in administration and customer service positions.

 Personal statement:

In my most recent role I gained extensive experience interacting with clients and responding efficiently and effectively to any customer enquiries over the telephone.  Unfortunately this was only a short term assignment for 3 months.

 I have excellent communication skills and enjoy working in an interactive environment such as reception and administration. With four years' experience in the reception and administration industry and a Certificate II in Business Administration, I believe I have developed a warm, approachable and professional manner as well as communication, organisation and time management skills. I have extensive experience using Microsoft Office, including Excel and Word. I also have clear knowledge of MYOB.

 Referee comments:

This referee described Danni as very friendly and cooperative with other staff; she has a lovely phone manner and was helpful to their customers, for example when taking orders over the phone.  He also described her as a team-player with a pleasant personality, she is not an 'overwhelming' type of person, perfect for an office environment.

 He noted that Danni is a studious worker who is motivated by getting the job done, "She works head-down and kept up with the pace."   He explained that part of her job involved daily invoicing on the computer, a quantity of 80 to 100 per day which was shared between two staff.  She also assisted with Accounts Payable.

 In regards to handling her workload, he said she certainly met their expectations, and she handled their brief but regular bursts of pressure just fine.  He said she is a quick learner who picked up the job quickly when she started.

 He listed Danni's strengths as: Desire to get the job done; Pleasant personality; Old fashioned work ethics; A team player; Easy to get along with.  No weaknesses were noted by this referee. 

 Overall Work Strengths:

• I really like to be challenged in my job, and I want to learn as much as I can in my position. At the end of the day I need to be able to look back on my day and feel good about the job that I've done. I guess you could call it sense of self-worth. That's why I always put my 'all' into everything I do.
• I have great communication skills.
• I am a team player and work well with others.
• Well organized and like to be neat with all of my work.
• I have the ability to cope with failures and try to learn from my mistakes.

Computer software experience:

• Word - Intermediate
• Excel - Intermediate
• Power Point - Intermediate
• Outlook - Intermediate
• Access - Beginner
• Publisher - Intermediate
• MYOB - Intermediate
• In-house database systems - Intermediate

Typical experience:

• Answering Telephones
• Greeting Customers
• Handling of incoming mail
• Invoicing (MYOB)
• Filing
• Taking customer orders over the phone
• Calling customers for daily order
• Allocating job to technicians and liaising with customers
• Collecting Money off drivers when returning from deliveries
• Daily bank run
• Stationary ordering

Penny - Sales Support Executive / Administration

 Penny is a lovely lady who was a delight to meet with; she is very bubbly and effervescent with a continuous smile!

She is one of three administration staff that provide sales and administration support to 120 retail stores, 25 sales reps plus technical installers.  On top of general administration, she does trouble shooting, allocating technicians to jobs, ordering stock according to specifications, managing contracts from start tor finish etc. 

 Skills:

• Managing inventory - create purchase orders and invoices on a daily basis using the Pronto system
• Updating our Customer Relationship Management (CRM) System and filing documents
• Creating and updating daily, monthly and annual reports on Excel spreadsheets
• Liaising with different stores and customers regarding various products
• Handling customer queries in a professional manner
• Compiling invoice information for accounts
• Providing quotes to clients
• Organising weekly, monthly and annual meetings
• Minute taking and building Power Point presentations Arrange travel bookings and diary management for Sales Directors
• Making commission statement for the sales representatives on a monthly basis and providing time sheets to payroll
• Managing the entire connection process of mobiles and fixed line services and also performing credit checks on customers
• Checking remittances of the stock sold

Computer skills:

• Microsoft Word, Excel, PowerPoint, Outlook - Advanced
• Pronto - Intermediate
• Customer Relationship Management System - Intermediate

Personal Statement:

"I am a team player with the ability to deliver outstanding results within set time frames plus I have a can do attitude.  I am also very honest.  I believe I am a suitable candidate as I have many years experience in an extremely busy administration department of which I play a key role. I have the necessary skills to work and deliver under pressure and set deadlines.  Further, I can work without being supervised."

Strengths:

• I have the skills to deliver the task at hand in a timely manner or the within the deadline
• I prioritise my work to meet the clients and company's objectives
• Ability to work independently / unsupervised
• I'm a team player throughout and have a can-do attitude
• Attention to detail
• Multi-tasking

Referee comments:

This referee said that Penny is a fantastic team player, hard working, friendly, bubbly and outgoing.  She is extremely helpful to her peers, the technicians, sales reps and customers; she would see each of her projects through from start to finish.  He said she is very tenacious and never lets a problem get in her way of finding a solution.  She liaised with a lot of people from different departments and her service was always with a cheerful smile.

He said she was motivated by being busy, and in fact, thrived in their busy environment, multi tasking and juggling several jobs at any one time.  Also, on top of her every day work load, she trained a new team member. 

He assessed her work quality and attention to detail as a very high 9 out of 10.  When under extreme pressure, she really put in, remained calm and she never ever looked like she was stressed, adding.

This referee stated that any company who employs Penny will benefit from her, "She is very dedicated to her work, her peers and her customers, I highly recommend her."

He listed her strengths as: Very honest; Polite and courteous; Very focused on her job; Multi skilled; Provides outstanding customer service internally and externally; Very helpful to everyone, "She is an excellent employee."  The only weakness noted by this referee is that she will take on anything and help anyone who asks for help, she never says no; this could overburden her, "One person can only do so much, but she tries to do it all!"  He felt this trait is also a strength.

Kelly - Administration / Reception / Customer Service 

An exceptionally lovely down to earth lady; enjoyable to interview, very confident with a great sense of humour.

 Personal statement:

"I have a strong and stable background in office administration and management.

I am an outgoing, down to earth, friendly person who is extremely organised, with an eye for detail, with a can do attitude."

 Skills and experience:

• Answering a high volume of incoming calls as well as Customer Service and assisting with customers at reception.
• Liaison with clients and suppliers via email.
• Writing up delivery dockets and typing up client job cards.
• Raising purchase orders for client equipment.
• Typing up quotations and checking costings.
• Organising service requests for warranty claims - follow up of same with both client and supplier.
• Typing and packing of quotations for Sales Team.
• Receiving and follow up all enquiries on a daily basis.
• Diary management for Sales Team.
• Typing of all general correspondence, letters, variations to contracts etc.
• Liaise with Manager on all current job and jobs outstanding.
• Stationery orders on a bi weekly basis.
• Personal assistance duties to sales team and office manager as required.
• Proficient in Excel.
• Organisation of all archived items.

Computer skills:

• Word - Intermediate to Advanced
• Excel - Intermediate
• Outlook Express - Proficient
• MYOB - Basic
• General internet and PC skills
• Good tying skills

Strengths:

• Proactive not reactive
• Positive achiever
• Well organised
• Prompt with my work
• An ability to work with people of all levels
• A mature work ethic after many years of various work environments
• Knowledge gained in office environments

Referee comments:

This referee described Kelly as a 'gem,' a refreshing person to have in the office.  She is friendly, bubbly, has a great sense of humour and blends in with everyone really well.  She has a fantastic phone manner and can handle irate customers with ease; she stays calm, listens, and has a chuckle to herself afterwards!  She builds wonderful relationships with customers over the phone, even the irate ones - this is a flow-on of her lovely personality.

She was keen to mention that Kelly has a broad skills set. Her job is extremely varied and her work is of a very high quality, "Her role is multi-faceted, she is very flexible and obliging in regards to taking on any extra tasks outside her normal role such as debt collection.

She is always prepared to go one step beyond what is necessary and never says No.  She shows good attention to detail and her work is timely.  She handles pressure really well, better than most; she is very organised and can prioritise her workload."

Doug - Warehousing / Despatch & Receiving / Customer Service

Doug is a great candidate who has a broad range of skills to offer.  As well as being highly experienced in all areas of warehousing, he can also do basic accounts, job costing, invoice control and prepare monthly management reports.

Doug has a Fork Lift Licence, HR Truck Licence, and a Senior First Aid Certificate.  He is energetic, hard working, down to earth, very easy to talk to and straight forward.

Strengths:

• Problem Solving
• Hardworking and reliable
• Organised with good time management skills
• Team player
• Attention to detail

• Professional and organised
• Wide range of experience

Overview:

• Broad experience in Warehousing and Customer Service
• Stock Control
• All aspects of warehousing, picking/packing, despatch/receiving and forklift operations/ truck driving
• Professional telephone manner and customer service
• Excellent organisational skills with the ability to meet deadlines
• Ability to handle difficult customers and problem solve difficult situations
• Data Entry, Accounts, Invoicing and Cash Handling experience

Personality

• Honest, friendly and loyal
• Good sense of humour
• Determined
• Down to earth
• Professional

Referee comments:

When asked what motivates Doug, this referee replied, "Working!  He would do anything I asked him to do. He was very obliging and willing.  He just got on and did it.  He had a very diverse Storeman job and did a bit of everything."  He assessed Doug's work quality as 'very good' as was his attention to detail and accuracy, "Accuracy was essential to make sure all stock records were correct; he checked off incoming stock, outgoing stock, checked for damaged stock etc."

He said Doug is an all-rounder who could work in all areas in the warehouse very competently, including despatch, picking and packing, and forklift driving.  He met all deadlines and working under pressure never frazzled him, adding that it was extremely busy at times.

This referee considers Doug highly recommendable to a future employer.  He listed Doug's main strengths as: Capability of doing a wide range of duties; His pleasant character and mannerisms; He always did everything asked of him.  No weaknesses were observed by this referee.

Roger - Customer Service / Fleet Management / Service Coordinator

Roger enjoys dealing with customers, providing sound advice and assistance; he also has a strong technical aptitude.  Roger has excellent computer skills and has worked with several different customer databases.

Overview:

• Provide analytical support and database information for fleet management. This included disposals, acquisitions, maintenance costs, registrations and insurance.
• Provide high level of administrative support and customer assistance.
• Manage staff to ensure excellent customer service is achieved.
• Achieved an excellent working knowledge of all facets of the industry including fleet management.

Personal Profile:

• Enthusiastic, hard working and courteous, stimulated by challenges with highly developed analytical and organisational skills.
• Strong interpersonal skills and the ability to interact with people at all levels combined with a strong commitment to customer service and working in a team environment.
• A powerful drive to motivate people to maximise their potential.

Strengths:

• A confident communicator with all levels of peers, management and customers
• Dedication to customer service both external and internal
• Team orientated
• Lateral thinking, not just looking at present but also the large picture

Referee comments:
This referee was keen to mention that customer interaction is Rogers's forte; he is very much at ease when dealing with customers whether over the phone or face to face.  He is very easy going and friendly, and he likes to be challenged and busy. 

He noted that Roger is an extremely confident person who could step up and take charge; he never felt intimidated or daunted by any tasks or problems he faced.  He could in fact be quite domineering when the situation required it.

He said Roger is definitely motivated by challenges, he is also a 'numbers' person and has a natural technical aptitude, whether the job role requires it or not - he could work things out for himself.  Also, he is not backward in coming forward if he needed to ask questions.  He was very flexible and had a broad skill set.

He listed his main strengths as: Customer service skills; Technically minded; Communication skills - customers related to him exceptionally well; He works well under pressure.

Deanna - Customer Service / Administration / Accounts

Deanna is a mature minded, down to earth and friendly lady.  Her experience lies mostly in customer service, service coordination, and internal sales.  She can also do basic accounts on MYOB.

She is very good at liaising between the company's drivers and customers, keeping each informed of times schedules etc.  She has a bright and bubbly phone manner.

Deanna has a very stable employment background; she is seeking another long term position with a friendly company and a pleasant working environment.

Deanna's experience includes taking bookings and despatching drivers, follow up delivery times and coordinate drivers, proof of delivery documentation, taking orders and entering into the computer system, invoicing, stock control, product costing, handling customer complaints and dispute resolution, quoting, handling all customer enquiries, problem solving, accounts and the general day to day running of the office.

Strengths:

I am self starter with strong problem solving abilities, and a hard worker with a reputation for getting the job done - no task is too big or too small. I am adept at building client relationships, have a good head for figures and calculations (eye for detail), and trouble shooting.

• I am a reliable hard worker
• I get along well with customers and co-workers
• I am a self starter and strong problem solver

Referee comments:

This referee described Deanna as very likable, gets on well with customers, fits in very well, adapted easily and was motivated by 'taking pride in her job'.  He stated that Deanna is outgoing, friendly and showed a genuine interest in others, whether it be staff or customers.

He assessed Deanna's attention to detail and accuracy and working under pressure as excellent, she was very particular with the quality of her work, 'a bit like a dog with a bone,' she never gave up on a task until she attained her intended goal.

When asked to comment on Deanna's strengths, this referee replied; Diligence; Person to person skills; Takes pride in her work; Very proactive.

Denise - Advanced Level MYOB Bookkeeper: Seeking 10 to 15 hours per week. End to end accounts, BAS and Payroll.  A mature minded, friendly and down to earth lady. No job goes in the 'too hard' basket. Excellent references.

Sam - Factory Production / Manufacturing Operator: A young, keen and eager worker seeking a step up in his career; he has worked for the one company for over 5 years.  He has experience in assembling small mechanical units, filling, packing, testing equipment plus general factory house-keeping.

Aaron - Customer Service / Technical Hotline: Degree Qualified with a Bachelor of Science with Honours, Aaron has forged a career over the last 20+ years in providing technical product advice, trouble shooting, problem resolution, customer service, maintenance of customer database, staff training and motivating. Experienced in ISO procedures and was the OH&S representative. He is logical, reliable, analytical and thorough. An outstanding professional who is well spoken, polite and respectful. Excellent references.

Geoff: Customer Service Team Leader / Branch Manager 

Geoff is a young driven individual who commenced as a keen young chap in a customer service role and quickly worked his way up to being a Branch Manager after only 6 years, a position he held for 3 years until the branch closed down.

 Geoff interviewed extremely well; he was impeccably presented, confident and spoke with ease about his customer service experience - it is quite obvious that this is a field of work he is quite passionate about.

 Qualification:

Advanced Diploma in Business Marketing, completed in 2001.

 Personal statement:

I have worked in Customer Service from 2001. Since 2002 I have gained experience in managing, first as a Customer Service Team Leader then just over three years as a Branch Manager. I have time management, conflict resolution and most importantly customer satisfaction expertise. 

 Other skills are: Inventory control, despatching, stock takes, payroll, employee evaluations, branch operations, analysis report (P & L), troubleshooting within the branch and conducting interviews.  

 My key responsibilities on a day to day basis were: Managing team of 8 customer service reps and 10 technicians; this included rostering, performance management and looking at workflow management as we had KPI's to achieve; Updating our database and logging customer messages and conversations; Call centre management and my team for each customer enquiry on repairs and after sales support; Excellent problem solving skills; Can work with minimal supervision - my head office was in Sydney, therefore I had their support but had to be very organised and work well under pressure to manage my team. 

 Career objective: Establish a position with a stable and growing company, and play an active and vital role to assist in achieving company goals and values.  Leading by example, and supporting others and working together to achieve company and personal goals. Working in a healthy and happy environment. 

 Referee comments:

This referee stated that Geoff quickly developed in a short few years displaying natural leadership qualities and the ability to be supportive to his peers, "This is one of the reasons be succeeded.  He has a demeanor which people respect, he is confident, a good listener and people listen to him."

This referee was keen to mention that Geoff has a natural ability to handle disgruntled and angry customers, he would always find a solution; He was a shoulder on which staff could lean on for support when they faced disgruntled customers.  He has the ability to turn a negative situation into a positive situation.

In his role as Branch Manager, he had many reporting functions in which he proved his ability in setting and achieving KPI's and encouraging staff to work as team. He said Geoff's computer skills are of an intermediate level and he has experience working with customer databases. When Geoff was being trained into the Branch Manager role, he said he could give Geoff instructions and he had the drive to stick with it until finished.

 He said he can't ever recall a time when Geoff didn't meet or exceed expectations and commit to tasks.  He also thrived under pressure - it certainly never rattled him.

 He added that one of George's strengths was his ability to learn and pick things up - he never sat back, and was rather like a sponge wanting to know everything there was to learn.

Shanie: Customer Service / Internal Sales Support 

An outstanding candidate with excellent product based technical experience and customer service experience.  Mature minded, down to earth, friendly, professional...

 Personal statement:

My extensive Customer Service experience has enabled me to develop skills in many different areas. This has required me to adapt to change and respond and react accordingly.  A large portion of my roles has been to establish relationships with many and varied people in all areas of that respective business. 

 I have enjoyed working with the different personalities and believe I can relate well to most people. I have often been exposed to very busy and stressful environments and have learnt how to manage my time and stress levels.

 I have the ability to learn new tasks and would welcome any challenge. I am looking for a long term position that I can thrive in and enjoy what I am doing. 

 Job skills:

• Order entry of purchase orders
• Timely response to customer needs and demands, including delivery information, order enquiries, stock enquiries, material details etc.
• Liaise with suppliers in relation to supply, isolation of stock and continuous improvement.
• Monitoring of some back orders / forward orders to ensure stock available as close to requested date as possible.
• Follow up on delayed deliveries, with outsourced Transport or our own carriers.
• Sourcing an on-sale for over ordered or incorrectly ordered stock.
• Assist Account Managers with many and varied requests.
• Register and follow up with manufacturing on quality complaints via the Non-Conformance Register.
• Financial Credits - processing of approved claims and identifying pricing discrepancies to avoid repeated issues or claims.
• Returns - processing returns of stock to either the warehouse or arranging an on sale to another customer.
• Training of new staff and assisting others where necessary.
• Providing back order reports to a range of customers
• Answering a large volume of calls from customers across Australia.
• Processing of cancellations and date changes.
• Checking of Account Managers stock compliance / availability before placing orders.
• Attend monthly meetings where I took my turn at chairperson and minute taker.
• Prioritizing orders, credits, returns and other urgent responsibilities.
• Special projects and requests as per Customer Service Team Leader.

Computer Skills:

• Word
• Excel
• Outlook
• SAP
• Lotus Notes
• As400

Referee comments:

This referee stated that one of her strengths was improving their systems and reporting functions, she generated her own Excel spreadsheets and PowerPoint presentations - he assessed her work quality as a high 8 to 9 out of 10. 

She showed good attention to detail and accuracy, and exceeded workload expectations.  He have the example that from when she first started, the company grew quite quickly - they didn't put on extra staff in her area, she just got systems better organised and managed the extra work load without any fuss, "When the pressure was on, all I had to do was provide her with some moral support."

He said that Shanie loved learning and her technical knowledge of their products continually grew to the point where she was handling many and varied technical enquiries.  When asked whether he considers her recommendable to a similar position, he  replied, "Yes, absolutely.  She came to us with no product knowledge and she had a lot of technical data to learn.  She was excellent, and we were sorry to lose her."

Among her many strengths, he listed the following: She doesn't need micro managing and could be relied upon to do the job; She can prioritise her own work load without letting things get on top of her or anything falling through the cracks; Organisational skills; Customer Service skills - she recognises the value of the client including the difficult clients; Ability to make some tough decisions especially on pricing; Mature approach; Reliable and loyal; Professional - she took pride in her work.

Marianne - Business Management, Office Manager, Facilities Management & Business Development Management. 

Marianne is a highly experienced Business Manager in several areas, with strong accounting knowledge.  She is mature minded, professional and friendly.  She has proven staff management experience. 

Her broad skill base includes Financial Controller, Office & Facilities Manager and Business Manager, all roles needing a person with strong accounting knowledge. 

Marianne noted, ''My most recent positions have been primarily focused towards successfully planning and managing the financial aspects of their businesses as well as maintaining and improving efficiencies within the office plus mentoring administration staff.  I believe I have the training and relevant experience required for this position.''

Marianne portrays confidence, professionalism and she chatted with ease.  She has a demeanour which is deserving of respect and people immediately warmed to her.

Motivation:

• Making sure everything is running smoothly.
• Successfully mentoring and managing staff to their full potential; I like to see my team give 110%

Referee comments:

I have known Marianne in a professional capacity for 2 years.  She had direct responsibility for the management of Company funds and the day to day direction of administration staff.

She is an individual who uses her initiative when required but has the good judgment to seek advice and direction when unsure.  I commend  her to you as an extremely capable and competent person well versed in the workings of the construction sector.

 Summary of experience and skills:

• Skilful and dedicated Financial Controller / Office Manager with extensive experience in the coordination, planning, and support of daily operational and administrative functions.
• Proven track record of accurately completing research, reporting, information management, developing and maintaining detailed administrative and procedural processes.
• Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages.
• Proficient in Microsoft Office System, MS Publisher, QuickBooks, MYOB, Micropay, Techbuild (Constructor), Timberline (Intermediate) Macromedia-Dreamweaver & Fireworks(Intermediate)
• Consistently meet deadlines while demonstrating strong analytical and problem-solving skills to achieve corporate objectives.
• Regularly develop innovative solutions that cut costs in both the short- and long-term.
• Skilled and dedicated Financial Controller / Office Manager with extensive experience in the coordination, planning, and support of daily operational and administrative functions.
• Accounting to Trial Balance, Payroll, A/P, A/R, Budget and Cost Control Reporting, completing Government Compliance documentation.
• Staff management, training and mentoring.
• Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages.
• Consistently meet deadlines while demonstrating strong analytical and problem solving skills to achieve corporate objectives.

Strengths:

• Patient
• Ability to learn quickly
• Problem solving skills
• Highly organised
• Staff Management and mentoring
• Office Management experience
• Team player

Personal skills & attributes:

• Able to learn new skills as I undertake them
• Ability to understand verbal instructions
• Motivating others
• Empathy
• Assertiveness
• Self confidence
• Customer focused
• Analysing figures and general information
• Computer literacy

Clancy: Administration / Accounts / Customer Service / Office All-rounder

A multi-skilled versatile office all-rounder seeking employment for about 3 days per week.  She is jovial and outgoing with a positive outlook.

 Claire noted that she has highly developed customer service and relationship building skills, exceptional interpersonal skills and always works diligently so as to meet deadlines.

 Strengths:

• Attention to detail
• Ability to work to deadlines
• Can-do attitude

• Honest and Hardworking
• Attention to detail

• Ability to work under pressure

 Software:

• Excel - Intermediate
• Word - Intermediate
• MYOB - Intermediate
• QuickBooks - Intermediate
• Outlook - Intermediate

 Experience includes:

Invoicing

Phones

Liaising with customer and suppliers

Taking credit card payments
Transport Bookings
Quoting via in-house system
Banking
Liaising with supplier representatives

Assisting with completing BAS statement
Maintaining Excel spreadsheets
Processing Payroll
Bank Reconciliation
Event organisation
General word processing / typing / clerical duties

Rosalie is an experienced MYOB Bookkeeper: Invoicing, Accounts Payable / Receivable, Purchasing, Payroll, Superannuation, Banking, Reconciliations, Customer Service, Telephone enquiries, Debt collection, Mail, all general Office Administration, Typing, Processing orders, assist with Stocktake.

 Rosalie presents with a stable employment background having only had 4 jobs since 1979.  Apart from Bookkeeping and Administration, she has also previously worked as an Inward Freight Clerk

 Professional Attributes:

•  Proven ability to learn new tasks and able to show initiative in all responsibilities and designated tasks.
• Sound decision making skills through experience gained in past responsibilities.
• Ability to work autonomously, or contribute to any team.
• Exceptional organisation skills.

Leonard: Senior Draftsman

Leonard has completed a Diploma of Building and Drafting and is computer literate in AutoCAD, Word, Excel, Publisher, Illustrator, PowerPoint, Outlook and the Internet.

Leonard has extensive understanding of construction methods, design, documentation and Australian Standards.

Experience: Leonard has been working as a Draftsman since 1998, (Structural, Civil, Hydraulic and Architectural), including Site Supervision.  He has also assisted with all elements of Mechanical and Electrical documentation and design for Industrial and Commercial Buildings.  He is familiar with dealing with Shop Detailers, Builders, Sub Contractors, Engineers and Statutory Bodies.  Has also been involved with tender design and answering tender enquiries, organising and lodging town planning & building applications with various Councils and other bodies.

Strengths: Communication skills with the ability to liaise with a diverse range of people; ability to manage change; skills in organisation, planning & time management; supervision skills; ability to meet deadlines and targets; attention to detail; problem solving skills; hard working and focused; reliable and considerate; quick learner; friendly and approachable.

Georgette is an experienced office all-rounder with extensive experience in all areas of Administration, Reception, Customer Service and Bookkeeping.  She has completed numerous courses including Certificates in Information Technology, Office Bookkeeping and in Office Administration.

 Georgette listed her following attributes: Honest, reliable, positive minded, hard working, flexible, humorous, eager to learn, ambitious, get along well with others, approachable, extremely patient, eager to assist others and responsible.

 Experience includes:

• Accounts Payable/Receivable
• Reconciliations
• Completing books to Trial Balance
• Completing quarterly BAS
• Payroll
• Superannuation
• Monthly reporting
• Reconciliations
• Providing phone support and advice to internal and external clients
• Liaising both orally and in writing with internal and external clients
• Utilising various databases to complete required tasks and duties
• Developing and Administrating Procedures
• Office Administration and Reception duties
• Advertising/Marketing Reconciliations

Software knowledge: Microsoft Office, Adobe PageMaker, MYOB, Microsoft Publisher, Outlook Express, Anti-Virus Programs, Internet Explorer, Adobe Acrobat, Adobe Illustrator, Adobe InDesign, Adobe Photoshop, Lotus Notes. 

Dennis: Logistics Coordinator / Transport Manager / Warehousing & Distribution Manager

A wealth of experience in logistics and warehousing, staff supervision, RF, Bar Coding, meeting KPI's, problem solving, supervising 100+ staff, OH&S, customer service, identifying problem areas and finding solutions. A career driven individual:

"I have a varied but accomplished background in Distribution, Operations, Transport, Sales and Customer Service.  I excel in operations management. Experienced in contracting and scheduling freight operations, and organising the logistics to meet a goal.  Skilled in Account Management while maintaining a professional manner with internal and external customers."

• Implementing Processes and Procedures to help the logistics departments Nationally
• Supporting all the Logistics Managers Nationally with problem solving
• Coordinating all vehicle stock takes Nationally that have been prompted by the Nationally logistics and from customers
• Problem solving
• Customer service
• Conducting Interstate travel to stand in as Acting Logistics Manager where appropriate
• Reporting directly to the General Manager of National Logistics
• Project Management
• Working within a team whilst also independently

Supervise approx 100 staff and have immediate contact with 5 supervisors

• Fill in as Logistics Manager where required
• Oversee the organisation of staff 
• Customer service (both internal and external)
• Problem solving
• HR issues
• Build morale amongst the team and minimise staff turnover
• Meet KPi's set by the customers and the sales teams without exceeding budgets
• Projects
• Delegation of tasks in order for a team to reach their goal

Graeme, Steven and Mark - Despatch, Warehousing, Stores:

Extremely stable employment such as 10 years in a job, undertaking a range of warehousing, inwards / outwards goods, supervision, liaising with transport companies, data entry, fork lift driving etc.

Rita - Accounts / Admin /Customer Service: Rita is a competent office all-rounder; accounts, admin, phones, customer service. Bubbly personality. MYOB. Great references.

• Accounts Payable (writing cheques, using MYOB).
• Accounts Receivable (Using MYOB).
• Weigh Bridge Operator (In-house Software), weighing trucks/loads on entry and exit to determine weight of scrap metal.
• Stock Counts/Reconciliation (Using Excel).
• Petty Cash recordings/Reconciliations (Using Excel, MYOB.
• Filing.
• Receptionist.
• Customer Service.
• Preparation of Shipping Documents (Excel).
• Liaison with Shipping Companies/Overseas Customers.
• Varied Data Entry (Using Excel)
• Using Outlook/Internet for various business related queries, confirmations.
• Writing correspondence (Using Word).
• Manage / Reconcile Petty Cash to the value of $20,000 per day (many purchases were paid for by cash then entered into Excel and MYOB)
• Other Duties as directed.
• The above duties were mostly shared between 3 ladies.

Shelley - Personal Assistant / Administration: A professional, confident and articulate lady. Not only can she manage the schedule for a busy Managing Director, she can also do your website updates, database management, research statistics, prepare agendas and take minutes, electronic diary management, arrange meetings, flights and accommodation, screen calls plus much more.  Shelley was given glowing references; she is multi skilled, can multi task and was described as a self motivated 'quality' staff member

1) Personal Assistant to (Director)

2) Administration Support for the Sales Department

 Call screening

• Dairy management (hardcopy dairy and also in Outlook)
• Typing general correspondence
• Website updates
• GPS Data base management
• Managing Projects and new files
• Drafting letters to solicitors and suppliers
• Arrange travel/flights and accommodation
• Coordination of leases
• Research of sales statistics
• Preparing and Compiling Reports
• KPI and Budget & Zone Meeting spreadsheets
• Property Summary Report proposals
• Preparing agendas and minutes of meetings
• Assist with admin support for sales team
• Receipting and banking deposits

Catherine - Advanced level Bookkeeper: Catherine works autonomously to complete your 'Books' in readiness for your external Accountant at the end of the financial year; she can also manage a busy office and supervise staff. She is a likeable lady with a quiet, professional demeanor. Extensive experience in the manufacturing industry; she presents with an extremely stable employment background. Invoicing, Debtors, Creditors, Payroll, Super, WorkCover, General Ledger, Trial Balance, Balance Sheet, Profit & Loss, BAS, Cost Accounting. MYOB, Attache and Excel. Excellent references;

Using Attache:

• Entered Sales orders from Customer Orders
• Created Invoices and delivery dockets from sales orders daily, approximately 10-20 Invoices per day
• Collected mail and despatched mail daily
• Banked daily
• Entered Debtors receipts from bank deposits or direct receipts
• Produced Debtors Statements monthly
• Followed up outstanding debtors
• Entered purchase orders for material and stationary orders
• Entered supplier invoices against deliveries received
• Paid Accounts by Cheque or direct payment
• Entered Cash book receipts and payments
• Petty Cash responsibilities and reconcile monthly. Enter General Ledger.
• Reconciled cash book monthly
• Prepared Stock valuation monthly
• Created and Posted general journals to General Ledger where necessary
• Produced Monthly trial balance, profit & loss statement and balance sheet
• Prepared figures for BAS Statement quarterly
• Processed wages weekly from time sheets paid by direct payment
• Processed PAYG monthly
• Processed and reconciled superannuation monthly & end of year (paid monthly)
• Payroll tax reconciled monthly & end of year (paid monthly)
• End of year Produced PAYG certificates to employees and reconciled

 Production Planning Schedule:

• Entered sales orders from clients daily
• Create jobs for moulding machines from sales orders
• Entered stock manufactured
• Prepared delivery schedule for daily deliveries. Liaise with despatch department
• Entered orders completed from invoices issued daily
• Liaise with clients to negotiate any changes that may occur
• Prepare end of month stock report

 ALS Moulding Machine Production and Quality Control:

• Enter Jobs on system allocating jobs to machines electronically linked to network
• Rearrange orders to meet demands required
• Moulding die setter closed jobs when complete
• Storeman gave me daily report of jobs packed ready for store which I entered in the schedule