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2317 New Zealand
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Customer Service Manager (CSM)
Otago Otago New Zealand
Full Time
Loan Market

About the business and the role

Loan Market have franchised offices throughout Australia and New Zealand. We specialise in mortgage, business and commercial lending along with other services in the personal loan, car/asset finance and insurance space.

We are building a business that prides itself on knowledge, communication, customer service and professionalism.  We genuinely care about our clients and their aspirations.

Respect and consideration to our clients, lenders and fellow staff members is at the forefront of how we see ourselves along with honesty and a 'can do, will do' attitude.

Although the role is predominantly CSM (Customer Service Manager) there will be an opportunity for the right candidate to become a loan writer once they have established themselves within the business and shown the appropriate attributes.

If you are passionate about the finance industry, looking to build a career path and join a growing business and industry then we are the right company for you. We are looking to build a team of likeminded energetic individuals that will gel with a common goal to succeed and provide a premium service to our clients.

Salary/Incentives - Competitive salary with the ability to earn bonuses.

Start Date - May-June 2017

Job tasks and responsibilities

This is an administration role at the very heart of the business, you will be involved with everything. You will be responsible for taking the information collected by our loan writers, analysing it and preparing an application to send to the banks. You will then manage our processes, communicate with the adviser, the banks and the client. Once an offer of finance is received you will prepare the statement of advice to be sent out and follow up with all the key stakeholders until settlement.

Applicants for this position should have NZ residency or a valid NZ work visa

Skills and experience

We are looking for someone with lending/insurance/banking experience to join our team and work from an existing client base of over 1000 clients.

This opportunity is incredibly dynamic and will see you well positioned to have a job that grows and moulds to your strengths. Most of your time will be liaising with clients and lenders, working at Remarkables Park Office and supporting our loan writer and clients throughout the lending and insurance process.

You will be an integral part of the team where your opinions relating to systems, processes and services will be encouraged as we are always challenging ourselves to improve our service and offering.

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