Housing New Zealand (HNZ) provides houses for people and families who need them, for as long as they need them. We maintain those houses so they are warm, dry, safe and healthy to live in.

The Debt Support Specialist manages and monitors debt and addressed debt issues that have been escalated for the Region. The Debt Support Specialist proactively engages with tenants to agree on repayment plans in an attempt to support the tenant to better manage their finances. We are looking for someone that enjoys a challenge and has the ability to build a positive rapport with our more complex tenants and come up with maintainable solution.

To be successful in this role you will have:

• 4-5 years experience in customer facing role in a large organisation and/or secondary education and or a tertiary qualification
• An eye for detail and accuracy
• Extremely organised and methodical in your approach
• Clearly demonstrate experience working in debt collection
• Basic accountancy skills and strong mathematical literacy and competence working with figures
• Strong reporting skills and experienced with Excel
• Not be afraid to persevere and to tackle challenging situations
• Good negotiation and interpersonal skills and experience and/or knowledge of communicating with people from diverse cultures and backgrounds
• It's key you have strong interpersonal skills and an understanding of some of the issues faced by the Organisation's tenants
• Importantly knowing when it is appropriate to escalate issues

We offer you:

• The opportunity to grow your career
• A competitive salary and a comprehensive set of benefits to protect your future
• A team that is proud of what they do

If you would like to part of this exceptional team, want to share your knowledge and experience help to build the capability of others, then we would love to hear from you.

Applications close on 12 May 2017 at 5.00 pm