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Customer Service
14/08/2017
-
Auckland Auckland New Zealand
Full Time
Oraltec NZ

Oraltec is a New Zealand owned dental supply company based on Auckland's North Shore, looking for a candidate with a dental background and experience in customer service.

Working within a small and motivated team your main focus will be to provide the customers with the best possible customer service experience possible. We have a wealth of experience and in house knowledge, plus an excellent product range.

Working in a small team means you will get opportunities to learn many areas of the business and develop a variety of skills. There are also future opportunities to develop within the business and we have a history of developing our staff.

Duties and Responsibilities:

  • Provide highest level of customer service to all customers
  • Process customer orders via phone/email/ website/fax
  • Assist in the warehouse throughout the day as required
  • Administer and process a range of responsibilities including, but not limited to, monthly customer contracts, organise equipment loaners and repairs and credit control
  • Assist with procurement of products.
  • Support the sales team and organise samples and brochure information for customers
  • Add / remove/ edit online product corporate catalogues
  • Assist and research best possible answers to any customer enquiries
  • Additional ad hoc and project work when reasonably required

Essential competencies will include:

  • Dental product knowledge
  • Experience in a customer service or administrative role
  • Accuracy and attention  to detail is an absolute must
  • Experience working with computer systems and intermediate computer skills working with Word, Excel and Outlook
  • Excellent telephone manner and customer relationship skills
  • Organised and able work with deadlines.
  • Proactive and confident to suggest positive ideas.
  • Excellent English both verbal and written is essential 

Oraltec is recognised as premium supplier of dental products.  The ideal candidate must be able to work within a small team but be responsible enough to work autonomously when required.

If this sounds like you, please apply now, we would love to hear from you.


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