3255 New Zealand
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Reservations Agent
Bay of Plenty Bay of Plenty New Zealand
Full Time
Distinction Hotels

We are seeking a highly motivated and enthusiastic individual looking for that next step to join our Front Office team. You will be working closely with the Frontline Operations Manager in creating a professional customer focused & revenue driven yet fun working environment. This position is looking for an experienced individual that can coordinate all groups and is a great stepping stone for their career path into Reservations Manager. This position requires someone with enthusiasm and initiative to deliver exceptional service and perform the duties of the role with precision and accuracy.

About the role

  • Full time position with immediate start

Key Responsibilities:

  • Processing all reservations courteously, quickly and accurately
  • Focus on meeting and exceeding the expectations of current and future hotel Guests, ensure that all other revenues aremaximisedat every opportunity
  • Work with & train the reception team in all aspects of reservations
  • Process, administer and manage all reservations including contracts, status checks, payments etc.
  • Working closely with all departments and communicating effectively and concisely
  • Communication with internal and external clients
  • Identify opportunities to ensure revenue is maximised via multiple booking channels
  • Ensure revenue strategies for the hotel are optimised leading to yield and occupancy maximisation
  • Prepare and update various key revenue and tracking reports
  • Conduct site inspections with clients
  • Assist in Front Office operations as required


  • Discounted hotel rates within Distinction Hotel Group
  • Meals on duty

Skills and Experience

  • Proven customer service experience in a hotel reservations & reception
  • Excellent interpersonal skills and a great telephone manner
  • A high level of computer literacy
  • Excellent written communication skills
  • Self motivated and target driven
  • Attention to detail
  • Experience with GuestCentrix or similar system is preferred
  • Experience & proficiency in using both Word and Excel
  • Experience within Conference & Events administration would be an advantage. This includes organising run-sheets, creating proposals, liaising with our Conference Manager & banquets team as-well as creating & maintaining client relationships as needed.

You must have the ability to think ahead of the game and a can-do positive attitude, with the willingness to assist in other Departments when necessary. You must be able to work on a rotational roster; including weekends when required. You must also be a permanent resident of New Zealand or possess a work permit valid for at least 12 months.

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