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Account Manager
02/01/2018
-
Auckland Auckland New Zealand
Full Time
LATITUDE TECHNOLOGIES LIMITED

LatiPay is a first to New Zealand market, fully compliant financial technology (FinTech) business. Our platform provides an online, cross-border payment solution for payers and merchants within a bi-lingual platform.

We're looking for an Account Manager,who hasa passion for ICT industry, especially in the cross-border payment industry, and experience and knowledge in payment related software and hardware requirements.

Your primary responsibility will be buildingand maintainingrelationships with existing customersto improve transaction value. A commitment to relationship building and collaborative problem solving is essential.

Requirements

  • Promote LatiPay's services to customers.
  • Onboard new customer generated by the business development teams.
  • Finish the KYC (Know your client) and AML (Anti-Money Laundering) for a new customer.
  • Maintain product knowledge of company products and services. Keep updated with other available payment solutions in the market.
  • Set plan and strategy to maintain existing customers. Build and strengthen rapport with existing customers.
  • Generate ideas for product and IT development by understanding the customer and market,
  • Provide pricing plans and negotiate on service contracts with customers.
  • Provide customer support for the customer. Solve the problem customers have encountered.
  • Interact and coordinate with business developments, product and IT team to install services/products.
  • Monitor and maintain online leads from inbound email.
  • Coordinate with marketing to create campaign activities for better sales performance.
  • Prepare sales report and weekly report to share with the whole company to ensure each department is on the same page.

Skills Required:

  • English and Chinese Bilingual in both business speaking and writing.
  • 1-2 years' working experience is preferable.
  • Financial working experience would be a plus.
  • Great interpersonal skills with patience to communicate with clients.

This is a fantastic opportunity for the right person. We are growing at an exponential rate and would love the right person for the journey.


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