6794 New Zealand
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Customer Service Officer
Waikato Waikato New Zealand
Full Time
Inland Revenue

Progress your skills in customer service with great training and support, Fixed term until June 2019, Te Rapa based opportunity.

  • Join our fun and fast paced environment
  • Fixed-term opportunity
  • February 2018 start

The Transactional, Customer Services team have a unique opportunity for people to join as a Customer Service Officer (CSO) Level 1 on a fixed term agreement until June 2019.

As a Customer Service Officer Level 1, you will undertake a wide range of activities, tasks and processes that ensure that revenue is collected and social policy programmes are administered effectively and efficiently. These positions require delivering a high quality service; processing returns, applications and correspondence.

To be considered for this role you will have:

  • The capability to meet tight deadlines and service levels
  • A proven ability to multi-task with an eagerness to learn new complex tasks
  • Strong attention to detail with a high level of accuracy
  • Solid keyboard/computer skills
  • The ability to be agile and flexible in a changing work environment with the ability to move between tasks, independently and as part of a team
  • Demonstrated prior experience of providing a high level of customer service
  • A professional outlook and take pride in the service that you offer
  • The ability to quickly learn IR computer systems, processes and procedures
  • A willingness to work autonomously demonstrating initiative, curiosity and a can-do attitude
  • Prior demonstrated experience in a similar role (highly desirable)
  • Good time management skills, be reliable and committed to the task at hand
  • Demonstrated experience with problem solving, sound decision making and having a continuous improvement mind-set.

We are looking for proactive CSO's that care about making a difference to everyday New Zealanders and who want to contribute positively to our great team environment.

Sound like the job for you

To apply, please click on apply' and submit a CV and Cover Letter outlining the skills and experience you would bring to the role.

Applications close - Sunday 21st January 2018

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