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Issue Resolution Co-ordinator
08/01/2018
-
Auckland Auckland New Zealand
Full Time
Home Direct

East Tamaki - don t spend time in traffic, Great staff purchasing programme, Progressive supportive team.

Issues Resolution Co-ordinator. New Year New Challenge!

We are seeking talented Customer Service professionals to join our Issues Resolution team here in East Tamaki.

Customers are the main focus in everything we do here at Home Direct and this role is key in supporting our customers.

It is a busy and varied role in which you will be responding to customer enquiries by phone, email , web chat and on occasion face to face.

You will work closely with internal stakeholders to facilitate a timely resolution for Customer issues and welcome new Customers to the brand.

The successful candidate will have;

  • At least 2 years' experience in a Customer Service role
  • Exceptional organisational skills, administrative and time management capability
  • Solid computer skills in both Microsoft Office and social media
  • A genuine passion for providing superb Customer Service
  • Great team player attitude with the ability to work autonomously
  • Professional written skills and a customer centric attitude

What can we offer

  • $50,000.00 per annum
  • Free onsite parking
  • Extensive training and ongoing support

Monday to Friday 8:30am to 5pm & 9am to 5:30pm shifts

Who are we

Home Direct is New Zealand owned Company that has been in business since 1973 and are a market leader in the direct selling industry, employing over 250 staff and offer our customers the convenience of shopping online, over the phone and right at their doorstep via our nationwide fleet of mobile shops.

We offer a broad range of top branded products including clothing, nursery, manchester, audio visual, gaming, toys, furniture, personal care, health and beauty products, phones, household appliances, whiteware, recreation and outdoor products.

To be considered for this role you will need to be a NZ resident or have the right to work inNZ, be able to write and speak English clearly andhave a sound credit rating and a clean criminal record.


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