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Customer Care Specialist
08/01/2018
-
Canterbury Canterbury New Zealand
Full Time
NZ Tax Refunds

Seeking Customer Service Super Stars, Opportunity to join a fun team and help create WooHoo moments for clients, Be part of a recognized iconic NZ Brand.

Customer Care Specialist

NZ Tax Refunds is an innovative, award winning company and New Zealand's leading online tax refund service provider. We're looking for curious, driven and passionate people to join our growing team.

This is an opportunity to join a fun team and help create WooHoo moments for clients. Whether that be processing refunds or keeping clients compliant by filing their tax returns! Join the team and share the feeling!

We are seeking a Customer Care Specialists to join the already amazing dedicated team of "woohooers" who process Personal Tax Refunds and Returns for thousands of everyday kiwis. The ideal candidate is resilient, tenacious with a keen eye for detail and has relentless curiosity.

Customer Care Specialists are responsible for providing accurate communication to customers and problem solving any issues they may have. Interaction with customers may be through telephone, email LiveChat or text message systems.

Your primary objectives will be to process accurately and quickly Personal Tax Summaries and communicate with clients to obtain additional information on their taxable income.

You must have a WooHoo attitude, be a team player with a professional outlook, unflappable manner and always go the extra mile to deliver WooHoo moments to our customers. We can offer a competitive package and a great working environment!

We are looking for someone who possesses the following qualities:

  • Bright, bubbly personality with a 'can-do' attitude
  • Confidence and enthusiasm
  • Team player with a sense of humour
  • Displays exceptional mathematical skills and pays close attention to detail.
  • Superior customer service skills are essential
  • Strong computer literacy
  • Can work at a consistently high tempo
  • Possesses excellent reading comprehension skills as well as superior problem-solving abilities.
  • Shows strong written and verbal communication skills and excellent organizational skills.
  • Displays good office management skills.
  • Demonstrates sound judgment and has good decision-making abilities.
  • Has administrative processing skills and experience.
  • Exhibits strong deductive reasoning skills.
  • Superior conflict resolution skills
  • Ability to use initiative
  • Studying towards a Commerce qualification or previous experience with taxation would be advantageous
  • It's a busy working environment so you must be able to prioritise effectively and handle a busy workload, all while keeping a smile on your face.

You must have the right to live and work in this location to apply for this job.

Please apply with your CV and Cover letter using the link below.


Send Your Resume:
Use this option if you have access to your cover letter and Resume file.