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Team Leader - Customer Centre
08/01/2018
-
Auckland Auckland New Zealand
Full Time
DFP Recruitment

Global Company, Great Benefits and additional kiwisaver benefits, Lead the team in delivering an exceptional service and retail experience!.

Our client is an international success story in house-hold appliances, where professionalism and service go hand in hand. With a reputation for excellence, our client represents upmarket and quality appliances that truly deliver on customer expectations worldwide. The Customer Experience Centre offers customers an innovative and personal approach to buying excellence in quality and technology with an emphasis on understanding customer needs and individual buying style.

As an Experience Centre Team Leader, you will have a significant influence on the centres achievement of targeted outcomes by leading the team to deliver an exceptional service and retail experience. Leading by example, you will set the benchmark for excellence in consultative sales, exceptional product and system knowledge and customer relationship practices.

Other responsibilities include, but are not limited to:

  • Managing all customer complaints and concerns to resolution; resolved and/or escalated where appropriate
  • In conjunction with Experience Centre Manager, set and monitor daily/weekly sales targets in line with business forecasts, and communicate these to the team;
  • Contribute to the achievement of both financial and service targets.as defined within budgets and KPIs;
  • Identify opportunities for cross functional sales and service improvements;
  • Help coordinate and support for trade nights, product training sessions and centre events;
  • Assist with the implementation of customer surveys, point of sale, databases, walk-in traffic log, and the collection and collation of other centre statistics as required.
  • In conjunction with HR, recruit and induct new consultant team members; and
  • Undertake performance appraisals of centre consultants including developing development plans.

You will need to be successful in this role:

  • Excellent customer service skills and a passion for providing a flawless customer experience;
  • At least 3 years retail experience, and similarly in leading an driving small teams;
  • Able to problem solve and work under pressure;
  • Excellent communication skills with a Consultative style;
  • Excellent personal presentation and a warm, outgoing personality;
  • Flexible approach to work a rotating roster;
  • Appliance sales experience (desirable); and
  • Intermediate level Microsoft Office, including Excel.

In return, you will be rewarded with full product training and ongoing support, enviable discounts on all retail products, and a professional corporate uniform. If you are genuinely interesting in working with high quality products and enjoy providing a personalised service to customers whilst working for a company that provides a great working environment, this is an opportunity that cannot be missed. APPLY NOW!


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